Privacy Policy
Last Updated: March 2025
At dorveniqlo, we're serious about protecting your information. This isn't just legal jargon—it's a real commitment to handling your data with care and transparency.
We've written this policy in plain language because you deserve to know exactly what happens with your personal information when you work with us.
Who We Are
dorveniqlo is a financial education provider operating in Australia. Our registered office is at Shop B-GR 097 Rouse Hill Town Centre Cnr Windsor Road & White Hart Dr, Rouse Hill NSW 2155, Australia.
When we say "we," "us," or "our," we mean dorveniqlo. When we say "you" or "your," we mean anyone who uses our services, visits our website, or engages with our educational programs.
Information We Collect
Let's be clear about what we gather and why. We only collect information that helps us provide better financial education and support your learning journey.
Contact Information
Your name, email, phone number, and postal address when you reach out or register for programs.
Educational Background
Previous qualifications, work experience, and learning goals to tailor our programs to your needs.
Technical Information
IP address, browser type, device information, and how you interact with our website.
Payment Details
Billing information when you enroll in paid programs—processed securely through our payment providers.
How We Collect This Information
Most of the time, you give us information directly. When you fill out a contact form, register for a program, or send us an email—that's direct collection.
We also collect some information automatically through cookies and similar technologies when you browse our website. This helps us understand how people use our site and where we can improve.
Sometimes we receive information from third parties, like payment processors or education verification services, but only when you've authorized them to share it with us.
How We Use Your Information
We're not in the business of collecting data for the sake of it. Everything we gather serves a specific purpose in delivering quality financial education.
Primary Uses
We use your information to communicate with you about programs, process enrollments, deliver course materials, provide support, and improve our educational offerings.
We'll also use it to send you updates about new courses or changes to existing programs—but you can opt out of marketing communications anytime.
Legal Basis for Processing
Under Australian privacy law, we need a lawful reason to process your personal information. Here's where we stand:
- Contract performance—when we need your information to deliver the educational services you've signed up for
- Consent—when you've explicitly agreed to us using your information for specific purposes
- Legitimate interests—when we have a valid business reason that doesn't override your privacy rights
- Legal obligations—when Australian law requires us to collect or retain certain information
Sharing Your Information
We don't sell your personal information. Full stop. But we do share it with specific partners who help us deliver our services.
| Who We Share With | Why We Share | What We Share |
|---|---|---|
| Payment Processors | To process your enrollment payments securely | Billing details, transaction information |
| Email Service Providers | To send course updates and educational materials | Contact information, enrollment status |
| Learning Management Systems | To deliver online course content and track progress | Name, email, learning records |
| Analytics Providers | To understand website usage and improve experience | Technical information, browsing patterns |
| Professional Advisors | For legal, accounting, or consulting services | Limited information as needed |
All our service providers are bound by confidentiality agreements and must comply with Australian privacy standards. They can only use your information for the specific purposes we've outlined.
When Law Requires Disclosure
Sometimes we're legally required to disclose information—like responding to court orders, protecting against fraud, or complying with regulatory investigations. We'll always limit disclosure to what's legally necessary.
Your Privacy Rights
Under the Australian Privacy Act 1988 and the Privacy Principles, you have specific rights regarding your personal information. These aren't just theoretical—we take them seriously.
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request deletion of your information when there's no valid reason to keep it
- Object: Object to certain types of processing, like direct marketing
- Restrict: Ask us to limit how we use your information in specific circumstances
- Portability: Receive your information in a structured, commonly used format
- Withdraw Consent: Remove consent you've previously given, without affecting past processing
How to Exercise Your Rights
Send your request to info@dorveniqlo.com with "Privacy Request" in the subject line. We'll respond within 30 days and won't charge you unless your request is clearly excessive or repetitive.
We might ask for identification to confirm it's really you making the request—just a security measure to protect your information.
Data Security
Security isn't just about technology—it's about building systems and practices that protect your information at every level.
Technical Safeguards
We use industry-standard encryption for data transmission and storage. Our systems are regularly updated with security patches, and we conduct routine vulnerability assessments.
Access to personal information is restricted to employees who need it to do their jobs. All staff undergo privacy training and are bound by confidentiality obligations.
Physical Security
Our physical offices have controlled access systems. Paper records containing personal information are stored in locked cabinets and securely destroyed when no longer needed.
What You Can Do
Keep your login credentials confidential. Use strong passwords and enable two-factor authentication where available. If you suspect unauthorized access to your account, contact us immediately at info@dorveniqlo.com.
Data Retention
We don't keep your information forever. Retention periods depend on the type of information and why we collected it.
Course Records
Kept for 7 years after program completion to meet education provider requirements and support credential verification.
Financial Records
Retained for 7 years as required by Australian tax law and accounting standards.
Marketing Data
Held until you unsubscribe or 3 years from your last interaction with our communications.
Website Analytics
Anonymized and aggregated data retained indefinitely. Individual session data deleted after 26 months.
When we no longer need your information, we securely delete or anonymize it so it can't be linked back to you.
Cookies and Tracking
Our website uses cookies—small text files stored on your device that help us provide a better experience.
Types of Cookies We Use
Essential Cookies: These make our website work properly. You can't disable them without affecting functionality.
Performance Cookies: Help us understand how visitors use our site so we can improve it. These collect anonymous information about pages visited and errors encountered.
Functionality Cookies: Remember your preferences and personalize your experience, like language settings or location.
Marketing Cookies: Track your browsing to show relevant educational content and measure campaign effectiveness.
You can control cookies through your browser settings. Keep in mind that disabling certain cookies might limit website functionality.
Children's Privacy
Our programs are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent.
If you're under 18 and interested in our programs, please have a parent or guardian contact us. If we discover we've collected information from a minor without proper consent, we'll delete it promptly.
International Data Transfers
We primarily operate in Australia, but some of our service providers are based overseas. This means your information might be transferred to or stored in countries outside Australia.
When this happens, we ensure appropriate safeguards are in place—like contractual protections or verified data handling standards—to maintain the same level of privacy protection you'd expect in Australia.
Countries we may transfer data to include the United States and members of the European Economic Area, where our technology and support providers operate.
Changes to This Policy
We review this privacy policy regularly and update it when our practices change or new legal requirements emerge.
If we make significant changes that affect how we handle your information, we'll notify you by email or through a prominent notice on our website before the changes take effect.
We encourage you to check this page periodically. The "Last Updated" date at the top shows when we last modified the policy.
Complaints and Concerns
If you're concerned about how we've handled your personal information, we want to hear from you. Most issues can be resolved quickly through direct communication.
Contact our privacy team at info@dorveniqlo.com with details of your concern. We'll investigate and respond within 30 days.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Visit oaic.gov.au or call 1300 363 992 for more information.
Questions About This Policy?
We're here to help. If anything in this privacy policy is unclear or you have specific questions about how we handle your information, reach out to us.